suppliers of personalized and promotional products
Customized Promotional and Personalized Products


Terms & Conditions
We encourage you to read these terms before placing your order. By submitting an order to, you agree to the terms and conditions set forth below.

Before Printing - See What Your Artwork Will Look Like
Rest assured we do not print your artwork until you see a virtual proof which we will automatically send to you before your order is printed. This proof enables you to view the exact imprint and make any necessary changes. Should you need to make such changes we will provide you with one more free proof. To help eliminate errors, we will not begin printing on your item before you have approved the proof.

Upon placing your order you will receive an email confirmation. Within approximately 48 hours you will receive an email proof clearly showing the imprint on the specific item ordered. Please go over this proof very carefully to ensure that the imprint is correct. Once you have approved the proof we cannot be held liable for any errors in the imprint.

Online Order Credit card charge
Please press the 'SUBMIT' button only once, if you press it multiple times your credit card may be charged multiple times. In such event please contact our customer service. Once we have verified that a duplicate charge has occurred we will refund the charge promptly.

Artwork and Guidelines for submitting artwork
Please submit all information for your imprint instructions at time of order placement. You can choose to upload your art files and submit your art instructions along with your order or you can email us your art files and instructions to Remember that which ever method you choose we will email a proof for approval before we begin production.

We strongly suggest that when uploading your own art files that they are "camera ready" high resolution files. As to provide the best quality imprint, an absolute minimum of 300 dpi at 100% size is needed but 600 dpi is preferred. An additional charge may be added to your order depending on the time needed to make your artwork 'printready'. Our customer service will contact you prior to incurring such charge. Note that the added work involved in cleaning up any artwork will also add to production time.

Accepted Formats
An editable version of all files including linked and placed images must be submitted. Convert all fonts to outlines or include all screen and printer fonts. Compressed files must be self-extracting, although compression is not recommended. Please send digital files no less than 300 dpi at 100%, higher resolution is strongly recommend for a better imprint.

  • Adobe Illustrator (.ai)
  • Adobe Photoshop (.psd)
  • EPS (.eps)
  • Adobe PDF (.pdf)
  • TIFF (.tif) - at least 300 dpi
  • JPG (.jpg) - at least 300 dpi

Customers will assume complete responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, will not be held liable under any circumstances

You will receive a free emailed Proof. This proof enables you to view the exact imprint and make any necessary changes. Should you make such changes we will provide one more free proof. Additional proofs and art prep work after the second proof is billed at $15.00 per proof and $40.00 per hour for artwork clean-up. Colors shown may not accurately depict the finished product, this is due to different calibrations of each individual computer screen and/or printer. All of our products have imprint area information listed under the "Product Description" tab, please note that the measurement listed for wrap on products without a handle is not equal to the circumference of the item. The proof must be approved by you before production begins.

Color Matching
Pantone colors are established for printing on paper and used as a reference only. Due to the nature of ceramic ink, a 100% match cannot be guaranteed. Color matches may vary from previously accepted pre-production samples, speculative samples, color samples or order runs. Some purple colors can have a slight translucent look when printed on glassware.

Normal Production Time
The estimated normal production time is 5-10 business days after receipt of order and approval of the digital E-Proof. This timeline is also dependent upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific "in-hands" date, please ensure that there is adequate time before you opt for a normal production timeline. Please remember that delivery time is the total of both proofing time, production time and shipping time.

F.O.B. Shipping Point factory Under the terms of "FOB shipping point", title of the goods passes to the buyer at the shipping point. If the order is being shipped via UPS, you will receive an email from UPS with tracking number and delivery information.

Certain addresses are not serviced by UPS (such as APO and PO boxes), in case you enter an address that UPS does not service we will contact you for alternative shipping methods and additional charges may be added to your order.

Once the order has left the warehouse, cannot accept responsibility for any delays caused by the shipping company. If shipping is delayed on an "expedited" shipping order, ONLY THAT PORTION OF THE SHIPPING CHARGES WILL BE CREDITED BACK BY UPS. will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery.

Certain large orders are best serviced by shipping them via a LTL truck carrier. In such an event we will contact you to discuss the best possible shipping method. This type of delivery may incur additional charges.

For products offered with free shipping the free shipping only applies to standard ground delivery within the continental USA. Any request or need for upgrading to expedited shipping will incur regular shipping charges.

Shipping Breakage
Although great precautions are taken during the packaging of each order, breakage does sometimes occur during the shipping process. In the rare event that you do receive your order with breakage please contact our customer service immediately. Will promptly credit your account for that portion. Please do note that we will require adequate proof for any damage or breakage reported.

Important notice for our International Customers - Including Canada
For orders shipping outside the U.S. - INCLUDING CANADA - local duties and/or taxes may be assessed upon delivery. These fees are not charged by during checkout; therefore please consult your local customs office to determine these charges. We are not responsible for these duties and/or taxes. Note that delivery dates outside of the U.S. are essentially "estimates", and in no event will be liable for any consequential damages arising from delays in delivery.

Prior to shipping merchandise internationally we will contact you for approval of shipping charges.

Handling Recommendations
All glassware, ceramic and porcelain are Kiln-fired at up to 1200F. The imprints are long-lasting and safe with reasonable home or office use. Please avoid the use of commercial detergents and abrasive cleaners which can damage any imprint. All plastic and sportbottles should only be handwashed. Products are not intended for use in restaurant environments.

Color Registration
Where 2 or more colors are close together there is the possibility of misregistration of approx. 1/32" of each color in any direction.

Ceramic, Porcelain and Glassware
All mugs are finished by hand and the color shade and glaze (including the inside glaze color) may vary within the same order or from previously accepted random sample, order run, pre-production sample or speculative sample. Slight imperfections, minor indentations (pinholes and/or dark dots), unevenness in the glaze and variations in height and diameter must be accepted and are within the industry standard. All our Glassware comes from the world leaders in glass manufacturing, yet small imperfections such as small air bubbles or settle lines can occur in glassware as a result from liquid glass flow. Capacities listed for ware, are approximate and may vary from lot to lot or within the same order. Per industry standards capacities are measured to point of overflow. Some glassware styles have seams as a result of the manufacturing process. Any of these imperfections are within industry standards and not considered defects or seconds.

Claims and Redos
Please check your order immediately upon receipt. All claims must be reported within 7 calendar days upon receipt of goods. All claims will be confirmed via email. We may request pictures to be emailed or an actual sample made available for our inspection. Once we have evaluated the claim we will promptly credit or replace the product if mandated. We will not change the product, the logo or artwork or the imprint color when processing the redo.

Repeat Orders
When placing an order for the exact same item with the exact same imprint, the following discounts apply:

We offer a 50% off screen/setup cost for each imprint color. So for a one color job your reorder discount will be $25.00 and for a 2 color imprint the reorder discount will be $50. This discount will be applied to your order as long as you let us know it's an exact reorder.

Please place the order through the shopping cart and write "Exact repeat order" along with the previous order number in the special instruction field and we will refund the setup discount to your credit card.

Cancellation Policy
After Proof Creation - $25.00 + 2.20% Credit Card fees
After Screen - $25.00 + screen charges and 2.20% Credit Card fees
After the order reaches the production floor, the order cannot be cancelled.

Return & Refund Policy
In line with industry standards, personalized merchandise is not returnable or refundable. Blank merchandise can be returned for a refund within 30 days of shipping date. Please contact us at to obtain a RMA#. A 15% restocking fee applies to returned merchandise. Closeout products are reduced for final clearance and orders placed for such products cannot be cancelled. Rest assured that before the order is sent to production it is subject to the same proofing procedure as regular priced products.

Limitation of Liability
In all circumstances, maximum liability is limited to the purchase price of the products sold. will not, under any circumstance, be held liable for any claim or action that exceeds this liability limit. will not be liable for any third party claims for damages against the customer, nor for malfunction of product, cause of delays, interruption of service, or loss of business.

Shipments to California
According to law Proposition 65, all items sold to California must carry a warning label. The State of California requires that no person in the course of doing business shall knowingly and intentionally expose any individual to a chemical known to the State of California to cause cancer or reproductive toxicity without first giving a clear and reasonable warning. Accordingly, if Buyer fails to provide advance written notice that product will be shipped to the State of California, Buyer hereby indemnifies and agrees to defend and hold harmless from and against any and all Proposition 65, personal injury and property damage claims, and from all other costs, liabilities, damages and expenses (including, without limitation, attorneys fees and litigation expenses on account thereof or in connection with any investigation or preparation related thereto or the enforcement of this provision) relating to, resulting from, connected with or arising out of goods or products provided to buyer by, to the maximum extent permitted by law. Please note that all orders placed with or received from shall be deemed effective acceptance of these terms.

Credit card charge
For orders in excess of $5000.00 please call factory for approval

Payment and terms
Payment in full is due prior to producing your order.

Privacy Policy
Protecting your private information is our priority. This Statement of Privacy applies to, and and governs data collection and usage.
For the purposes of this Privacy Policy, unless otherwise noted, all references to include The website is a e-commerce site. By using the website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered, may collect personally identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information collects and uses your personal information to operate and deliver the services you have requested. may also use your personally identifiable information to inform you of other products or services available from and its affiliates.

Sharing Information with Third Parties does not sell, rent or lease its customer lists to third parties. may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to, and they are required to maintain the confidentiality of your information. may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on or the site; (b) protect and defend the rights or property of; and/or (c) act under exigent circumstances to protect the personal safety of users of, or the public.

Automatically Collected Information
Information about your computer hardware and software may be automatically collected by This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the website.

Security of your Personal Information secures your personal information from unauthorized access, use, or disclosure. uses the following methods for this purpose:

- SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Delete your personal information from our records; and
Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
Debug to identify and repair errors that impair existing intended functionality;
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
Comply with the California Electronic Communications Privacy Act;
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
Comply with an existing legal obligation; or
Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail Communications
From time to time, may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

If you would like to stop receiving marketing or promotional communications via email from, you may opt out of such communications by using the "unsubscribe' function in promotional emails, or opdate their profile settings under My Account.

Changes to this Statement reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information welcomes your questions or comments regarding this Statement of Privacy. If you believe that has not adhered to this Statement, please contact


credit cards shipping
©2024 Copyright, All Rights Reserved Privacy Policy