Terms & Conditions
The terms set fourth below will govern all orders placed thru Bargainmugs.com. We strongly encourage you to read these terms before placing your order. By submitting an order to Bargainmugs.com, you (customer) will hereby agree to all the terms and conditions set forth below. This agreement will be binding by the customer.
Payment and terms
Payment is due in full prior to producing your order.
Confirmation
Upon placing your order you will receive an email confirmation. Within approximately 48 hours you will receive an email proof clearly showing the imprint on the specific item ordered. Please go over this proof very carefully to ensure that the imprint is correct. Once you have approved the proof we cannot be held liable for any errors in the imprint.
Online Order – Credit card charge
Please press the 'SUBMIT' button only once, if you press it multible times your credit card may be charged multible times. In such event please contact our customer service. Once we have verified that a duplicate charge has occurred we will refund the charge promptly. We can however not be responsible for any subsequent bank fees that may be imposed upon you due to these duplicate charges.
Changing an Order
Any and all changes or corrections to your order should be made before approving your email proof. Once you have approved the proof we will not be able to accept ANY changes to you order.
Artwork and Guidelines for submitting artwork
Please submit all information for your imprint instructions at time of order placement. You can choose to upload your art files or use our design studio. There is also a separete place for entering special instructions regarding the imprint. Remember that which ever method you choose we will email a proof for approval before we begin production.
We strongly suggest that when uploading your own art files that they are "camera ready" high resolution files as to provide the best quality imprint an absolute minimum of 300 dpi at 100% size is needed but 600 dpi is preferred. Although we can clean up and retouch almost any artwork/logo received in order to make it print worthy, if you do not provide clean, high-resolution, camera-ready artwork, we will not be responsible for the resulting poor imprint quality. An additional charge may be added to your order depending on the time needed to you’re your artwork 'printready'. Our customer service will contact you prior to incurring such charge. Note that the added work involved in cleaning up any artwork will also add to production time, which may eventually delay the order. We will not accept responsibility for the delayed production on an order when the artwork provided is of poor quality.
Using Our Design Studio
Our online design studio allows you to create a layout with text and clipart images. It also allows you to create additional text to be imprinted with logo or other artwork that you choose to upload.
The design studio is meant to provide a general image of the imprint. Our graphic art department will examine your instructions closely and provide an email proof that will show the exact imprint to size. Should we have any questions regarding your instructions we will contact you first in order to provide the best possible and most pleasing imprint to your full satisfaction.
Accepted Formats
An editable version of all files including linked and placed images must be submitted. Convert all fonts to outlines or include all screen and printer fonts. Compressed files must be self-extracting, although compression is not recommended. Please send digital files no less than 300 dpi at 100%, higher resolution is strongly recommend for a better imprint.
We work on Macintosh platform. Our preferred file format is .ai, and .eps files. We can work from .tif, .cdr, .pdf. Images from the internet, .jpeg files or photoshop files are not acceptable as the quality for screen printing is inferior.
Customers will assume complete responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, Bargainmugs.com will not be held liable under any circumstances
Proofing
Before your order is printed you will receive an emailed proof that you must approve prior to production. This proof enables you to view the exact imprint, but colors shown will not accurately depict the finished product. This is due to different calibrations of each individual computer screen and/or printer. The proof form must be signed and returned before production begins. Although every effort will be made to prevent errors, (grammar, spelling and layout) we will not be responsible for any errors on an order that was proofed and approved by you. These errors will be corrected at the customer's sole expense.
Proofs are not intended to be used as a purchase decision. There will be no option to cancel an order simply because the proof is not working out. Therefore please do not place an order merely in order to obtain a proof, as the order will be binding, regardless of whether the proof is approved or not. Please note that changes to the proof will require a longer production time. In the event an order is printed with an incorrectly submitted artwork/logo, Bargainmugs.com will not be held responsible for your oversight, and payment in full will be valid for the completed work. You may request a redo; however it will be at your expense.
Color Matching
Ceramic & Glass Colors are stocked in a wide variety of colors. PMS colors are established for printing on paper only. PMS numbers are only used as a reference. Due to the nature of ceramic ink, a 100% match cannot be guaranteed. Color matches may vary from previously accepted pre-production samples, speculative samples, color samples or order runs. Note that the imprint color may change due to the product color. I.e. printing white onto a red mug may cause the imprint to look whitish-pink, as red is the dominating color.
Normal Production Time
The estimated normal production time is 5-10 business days after receipt of order. This timeline is also dependant upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific "in-hands" date, please ensure that there is adequate time before you opt for a normal production timeline. Please remember that delivery time is the total of both proofing time, production time and shipping time.
Shipping
F.O.B. Shipping Point factory Under the terms of "FOB shipping point," title of the goods passes to the buyer at the shipping point. If the order is being shipped viaUPS, you will receive an email from UPS with tracking number and delivery information.
Certain addresses are not serviced by UPS (such as APO and PO boxes), in case you enter an address that UPS does not service we will contact you for alternative shipping methods and additional charges may be added to your order.
Once the order has left the warehouse, BargainMugs.com cannot accept responsibility for any delays caused by the shipping company. If shipping is delayed on an "expedited" shipping order, ONLY THAT PORTION OF THE SHIPPING CHARGES WILL BE CREDITED BACK BY UPS. BargainMugs.com will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery.
Certain large orders are best serviced by shipping them via a LTL truck carrier. In such an event we will contact you to discuss the best possible shipping method. This type of delivery may incur additional charges.
Shipping Breakage
Although great precautions are taken during the packaging of each order, breakage does sometimes occur during the shipping process. Our products are by nature fragile and in the rare event that you do receive your order with breakage please contact our customer service immediately. On an order that contains less than 10% breakage and/or damage, we will promptly credit your account for that portion. Please do note that we will require adequate proof for any damage or breakage reported. Our replacement police is linked to quantity and outlines as follows:
- On a 144-piece order (or greater quantity) with more than 10% breakage, we will promptly replace the broken items.
- On a 144-piece order (or greater quantity) with less than 10% breakage, the cost of the broken items will promptly be refunded.
- Breakage on orders with less than 144 pieces will promptly be refunded, regardless of the quantity of breakage. We will be unable to replace these items.
- All replacement products will be shipped by the same method as the initial order, any need for expedited shipping will be at your expense.
Important notice for our International Customers - Including Canada
For orders shipping outside the U.S. - INCLUDING CANADA - local duties and/or taxes may be assessed upon delivery. These fees are not charged by BargainMugs.com during checkout; therefore please consult your local customs office to determine these charges. We are not responsible for these duties and/or taxes. Note that delivery dates outside of the U.S. are essentially "estimates", and in no event will BargainMugs.com be liable for any consequential damages arising from delays in delivery.
Prior to shipping merchandise internationally we will contact you for approval of shipping charges. All charges must be paid before production begins
Handling Recommendations
All glassware, ceramic and porcelain are Kiln-fired at up to 1200°F. The imprints are long-lasting and safe with reasonable home or office use. Please avoid the use of commercial detergents and abrasive cleaners which can damage any imprint, as can dishwasher use. All plastic and sportbottles should only be handwashed. Products are not intended for use in restaurant environments.
Color Registration
Where 2 or more colors are close together there is the possibility of misregistration of approx. 1/32" of each color in any direction.
Ceramic, Porcelain and Glassware
All mugs are finished by hand and the color shade and glaze may vary within the same order or from previously accepted random sample, order run, preproduction sample or speculative sample. Slight imperfections, minor indentations (pinholes and/or dark dots), uneveness in the glaze and variations in height and diameter must be accepted and are within the industry standard. Capacities listed for ware, are approximate and may vary from lot to lot or within the same order. Some glassware styles have seams as a result of the manufacturing process. Please note that BargainMugs.com are not manufactures of ceramics and glassware, we buy blanks and decorate them.
Claims and Redos
Please check your order immediately upon receipt. All claims must be reported within 7 calendar days upon receipt of goods. All claims will be confirmed via email. We may request pictures to be emailed or an actual sample made available for our inspection. Once we have evaluated the claim we will promptly credit (if the quantity is less than 10% of the order) or replace the product if mandated. We will not change the product, the logo or artwork or the imprint color when processing the redo unless pre-approved by us. We will process the redo order exactly as you had originally requested less any errors that we made.All redos will ship via UPS Ground. If you require expedited shipping, you will be responsible for those charges. Note that we will only redo when the affected items are over 10% when the order consists of over 144 pieces. If the order consists of less than 144 pieces, we will simply issue a credit for the affected pieces.
Return & Refund Policy
As is common practice in the industry of customized merchandise custom printed products cannot be restocked. In fact, the industry standard for customized products dictates a no return and a no refund policy.
Limitation of Liability
In all circumstances, BargainMugs.com maximum liability is limited to the purchase price of the products sold. BargainMugs.com will not, under any circumstance, be held liable for any claim or action that exceeds this liability limit. BargainMugs.com will not be liable for any third party claims for damages against the customer, nor for malfunction of product, cause of delays, interruption of service, or loss of business.
Proposition 65
According to law, all items sold to California must carry a warning label The State of California requires that no person in the course of doing business shall knowingly and intentionally expose any individual to a chemical known to the State of California to cause cancer or reproductive toxicity without first giving a clear and reasonable warning. Accordingly, if Buyer and/or Distributor fail to provide BargainMugs.com advance written notice that BargainMugs.com product will be sold or shipped to the State of California, Buyer and/or Distributor hereby indemnifies and agrees to defend and hold harmless BargainMugs.com its agents, employees, representatives and affiliated companies, from and against any and all Proposition 65, personal injury and property damage claims, and from all other costs, liabilities, damages and expenses (including, without limitation, attorneys fees and litigation expenses on account thereof or in connection with any investigation or preparation related thereto or the enforcement of this provision) relating to, resulting from, connected with or arising out of goods or products provided to buyer by BargainMugs.com, to the maximum extent permitted by law. Please note that all orders placed with or received from BargainMugs.com, including but not limited to orders placed via catalog, online, phone or mail, shall be deemed effective acceptance of these terms.
Canceling an Order
Orders can be can be canceled anytime. Any charges occurring prior to cancellation will be deducted from refund.
